What This Document Covers

Event Beyond Our Control: Any situation outside our reasonable control (explained in section 12)
GGF: Glass and Glazing Federation (we are members)
Goods: The products listed in your order
Guarantee Document: The warranty document attached to these terms
Order: Your request for our products and/or services
Services: The work we will do for you as listed in your order
Subject Property: The building where installation will take place
Terms: This document
We/Our/Us: Oakview Windows and Doors Ltd
You/Your: The customer named in the order

These terms apply to all goods and services we provide you
Please check your order details carefully before confirming
Your order isn’t accepted until we send you written confirmation
This agreement is our complete understanding—no other promises apply
We mainly serve the UK mainland and don’t guarantee service elsewhere
Product images are for illustration only—actual products may vary slightly
You are responsible for any legal issues arising from specifications you provide
We may need to change product specifications to meet regulations

Delivery means either us bringing goods to you or you collecting them
We only deliver within UK mainland
We’ll provide an estimated delivery date after receiving your deposit
We’re only responsible for delivering to the nearest access point of your address
If we miss a delivery, our responsibility is limited to the difference in cost between our goods and similar replacement goods
If you miss a delivery, we’ll try again but may charge storage costs
After 10 working days, we may resell goods you haven’t accepted

We own the goods until you’ve paid in full
Until then, you must:
- Store them separately from other items
- Keep identifying marks intact
- Keep them in good condition and insured
- Tell us if your financial situation changes
You may resell them in normal business operations, but you become the seller
If your financial situation changes, your right to sell them ends

We’ll provide services from the start date until the completion date in your order
We’ll try to finish on time but delays may happen due to circumstances beyond our control
We need certain information from you; if not provided, we may charge extra or delay work
We may need to suspend services for technical issues or improvements
If you don’t pay, we may suspend services
If we design goods for you, we own all intellectual property rights

We may need to survey your property before accepting your order
If you order goods without installation, you’re responsible for ensuring measurements are correct

We guarantee products as described in the Guarantee Document
The guarantee starts from delivery or installation completion
Our guarantee doesn’t cover:
- Normal wear and tear
- Accidental damage
- Misuse or neglect
- Condensation issues
- Weather damage
- Installation issues
- Changes you make
- Minor glass imperfections
You must report defects within 28 days
The guarantee is void if:
- You don’t maintain the products properly
- You use them outside recommended conditions
- You haven’t paid in full
- They’re installed outside UK mainland
We may repair, replace, or refund defective components at our discretion
If we visit and find no defect, we may charge a call-out fee

We don’t limit our liability for:
- Death or injury caused by our negligence
- Fraud
- Product title and ownership issues
- Defective products under Consumer Protection Act
Otherwise, we’re not liable for:
- Loss of profit
- Indirect losses
Our total liability won’t exceed what you paid for goods/services

Either party may end the agreement immediately if the other:
- Breaks the agreement and doesn’t fix it within 28 days
- Has financial problems
- Stops business operations
We may end the agreement if you don’t pay on time
We may need to cancel before delivery due to events beyond our control
If we cancel, we’ll refund any advance payments
When the agreement ends:
- You must pay outstanding invoices immediately
- You must return any unpaid goods
- Legal rights existing before termination remain valid

These include strikes, pandemics, utility failures, natural disasters, etc.
We’re not responsible for delays caused by such events
If these events prevent us from providing goods/services for over 4 weeks, we may cancel the agreement

We may transfer our rights and duties to others; you may not without our permission
Official notices must be in writing to registered addresses
If any part of this agreement becomes invalid, the rest remains valid
Not enforcing rights doesn’t mean giving them up
This agreement doesn’t create a partnership
Except for the guarantee, third parties can’t enforce these terms
Changes to these terms must be in writing
This agreement is governed by English and Welsh law

By signing, you confirm you’ve read and accept these terms and conditions.